Operations Manager, Medical Communications Contact Center
Core
Lead medical information operations team to oversee development and dissemination of accurate medical and drug information, ensuring regulatory compliance and supporting communication with healthcare professionals.
Role type
Senior Operations Manager, Medical Communications
Builds
Client reports, procedural documents, and medical/clinical information services
Domain
Healthcare / Pharmaceutical / Clinical Research
Deliverable
client delivery
Required skills
Healthcare degree (Pharmacy or Nursing), 8+ years healthcare/pharma experience, leadership of experienced professionals, quality monitoring, staff training and development, regulatory compliance management, project management
Preferred skills
Clinical trial experience, Pharm.D or advanced degree, second language proficiency
Technologies
Computer software (in-house and off-the-shelf)
Responsibilities
Supervise program staff providing medical/clinical information, oversee development of client reports and procedural documents, maintain program knowledge and ensure compliance with SOPs and regulations, act as liaison between client and staff, manage staff including hiring, performance management, and salary administration, conduct training and develop curriculum, function as front-line agent for medical inquiries when needed
Seniority
Senior, hands-on IC with management responsibilities
