GBS Global Process Senior Analyst – Customer Care
Core
Drive process transitions, transformations, and migrations within the Customer Care organization, serving as a key connector between stakeholders, project teams, and leadership to ensure successful project execution.
Role type
Senior individual contributor process analyst (GBS)
Builds
Process improvements and organizational transformations for Customer Care
Domain
Global Business Services / Customer Care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process improvement, business transformation, global process ownership, project coordination, stakeholder engagement, workstream tracking, process documentation, business acumen, process mapping, workflow documentation
Preferred skills
Customer Care domain knowledge, Order to Cash experience, process automation identification, project management methodologies
Technologies
Visio, Microsoft Office Suite
Responsibilities
Own and drive process transitions and transformations, facilitate alignment across workstreams, navigate complex organizational initiatives, manage multiple priorities independently
Seniority
Senior, hands-on IC
