Salesforce Administrator / Support Specialist
Core
Manage Salesforce.com support tickets and administrative requests across Sales Cloud and Service Cloud, converting business requirements into functional designs and configurations.
Role type
Salesforce Administrator / Support Specialist
Builds
Salesforce configurations, reports, dashboards, and data management solutions for global teams
Domain
Life Sciences / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce.com administration, Sales Cloud, Service Cloud, data model, data architecture, data management, Apex understanding, Visualforce, custom objects, triggers, APIs, governor limits, Change Sets, sandbox deployments
Preferred skills
Advanced Administrator Certification, Platform Developer Certification, SOAP integrations, Lightning Components, Salesforce Mobile Platform, XML, SQL, integrations
Technologies
Salesforce.com, Sales Cloud, Service Cloud, Apex, Visualforce, Change Sets, Sandboxes
Responsibilities
Configure and maintain Salesforce features including fields, page layouts, workflow rules, approval processes, validation rules, and security settings; Develop reports and dashboards to improve data quality and business visibility; Perform data loads, fixes, and support resolution of CRM data issues; Deploy configurations from development sandboxes to higher environments; Collaborate with cross-functional teams to resolve production support issues; Document solution approaches and prepare functional specifications.
Seniority
Mid-level, hands-on IC