Salesforce Administrator III
Core
Manage Salesforce.com support tickets and administrative requests across Sales Cloud and Service Cloud, converting business requirements into functional designs and configuration solutions.
Role type
Senior Salesforce Administrator (Support & Configuration)
Builds
Salesforce configurations, reports, dashboards, and data management solutions for global business processes.
Domain
Enterprise CRM / Cloud Computing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce.com administration, Sales Cloud, Service Cloud, data model architecture, security configuration (roles, profiles, sharing rules), workflow rules, approval processes, validation rules, Change Sets, sandbox deployments, data loads, report/dashboard development, Apex/Visualforce understanding, unit testing, UAT support
Preferred skills
Advanced Administrator Certification, Platform Developer Certification, SOAP integrations, Lightning Components, Salesforce Mobile Platform, XML, SQL, integrations
Technologies
Salesforce.com, Sales Cloud, Service Cloud, Apex, Visualforce, Change Sets, Sandboxes, SQL
Responsibilities
Resolve production support issues independently, configure and maintain Salesforce features, develop reports and dashboards to improve data quality, perform data loads and fixes, document solution approaches for developers, support change migration activities, collaborate with cross-functional teams, guide CRM teams on data issues
Seniority
Senior, hands-on IC