Digital Enablement Senior Business Analyst
Core
Partner with GBS Operations leadership and Global Process Owners to prioritize and deliver scalable digital solutions for automation, data analytics, reporting, and process improvement across global service operations.
Role type
Senior Business Analyst (Digital Enablement)
Builds
Digital solutions for automation, AI, business intelligence, and data transformation for SSC workstreams (R2R, P2P, Customer Care, O2C)
Domain
Global Business Services / Digital Transformation / Process Improvement
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Requirements gathering and documentation, Process analysis and future-state modeling, Solution scoping, Business case evaluation, Stakeholder management, UAT coordination
Preferred skills
RPA platform experience, Data transformation modernization, Web application development, JIRA/Smartsheet tracking, AI-enabled automation evaluation
Technologies
Microsoft Power Platform (Power BI, Power Apps), Angular, Handsontable, Excel, PowerPoint
Responsibilities
Prioritize digital initiatives with GBS Operations leadership and GPOs, Lead requirements gathering for automation and analytics initiatives, Facilitate workshops to align business needs with digital solutions, Support current-state and future-state process analysis, Collaborate with global delivery teams to coordinate execution, Monitor initiative progress and track post-implementation performance
Seniority
Senior, hands-on IC