TEM Life Science Field Service Engineer - Pharma
Core
Field service engineer performing on-site installation, maintenance, and repair of Transmission Electron Microscopes (TEM) for pharmaceutical customers.
Role type
Field Service Engineer (TEM)
Builds
Field service support for TEM systems
Domain
Life Sciences / Pharma / Electron Microscopy
Deliverable
physical/clinical work
Required skills
Analytical troubleshooting, hardware/software problem solving, TCP/IP networking, manual dexterity, customer instruction, report generation, sales lead generation, system documentation feedback
Preferred skills
Knowledge of Electron Microscopes, commercial mindset, self-starter attitude
Technologies
Transmission Electron Microscopes (TEM), TCP/IP networking
Responsibilities
Perform on-site installation, upgrades, preventive maintenance, and system repairs; Solve hardware and software problems; Coordinate work schedule with operations; Instruct customers on instrument use; Provide technical telephone and email support; Produce service and expense reports; Provide sales leads to account managers; Provide feedback to support teams for documentation updates
Seniority
Individual Contributor, Field Service