BI Developer / Business Analyst – CRM Analytics
Core
Delivering scalable, high-quality analytics and reporting solutions focused on CRM and customer data domains to support decision-making across Sales, Service, Marketing, and Operations.
Role type
Senior IC BI Developer / Business Analyst (CRM Analytics)
Builds
Power BI dashboards, reports, and datasets aligned with business and enterprise requirements
Domain
Enterprise CRM analytics and customer data platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Power BI (data modeling, DAX, performance optimization), SQL, CRM data models (Salesforce, Dynamics 365), enterprise data platforms (Amazon Redshift, Databricks, Athena), semantic modeling (SSAS, Cube/SPOT), data validation and reconciliation, root cause analysis for reporting failures, Agile methodology
Preferred skills
Python, advanced analytics tools, AI/ML or Generative AI applications in analytics, SSAS Tabular, global delivery models across Americas and EMEA
Technologies
Power BI, Amazon Redshift, Databricks, Athena, SSAS, Cube/SPOT, Salesforce, Dynamics 365, Jira, Atlassian suite
Responsibilities
Partner with stakeholders to gather and document business requirements; Define, standardize, and validate CRM KPIs and metrics; Design, develop, and maintain Power BI dashboards, reports, and datasets; Perform data validation, reconciliation, and quality checks; Monitor report refresh cycles, dataset connectivity, and dashboard performance; Mentor junior team members and promote best practices in BI development and analysis
Seniority
Senior, hands-on IC