Customer Program Manager
Core
Coordinate complex, multi-disciplinary projects to drive scientific advancement and customer success in the pharmaceutical/biopharmaceutical industry.
Role type
Staff Program Manager (Pharmaceutical/Biopharma CDMO)
Builds
New product introductions, process development, analytical method development, and qualification programs.
Domain
Biopharmaceuticals / Contract Development and Manufacturing Organizations (CDMO)
Required skills
Program management in matrix organizations, cross-functional team leadership, risk identification and mitigation, budget and timeline management, stakeholder communication, process development knowledge, financial forecasting
Preferred skills
PMP, PRINCE2, Six Sigma certification, experience with CMC processes
Technologies
Project management tools, business process implementation tools
Responsibilities
Plan and deliver program stages including new product introduction and process development; resolve team issues and facilitate decision-making; communicate milestones, risks, and progress to stakeholders; develop mitigation strategies for project risks; implement new tools and business processes to support efficiency.
Seniority
Staff, hands-on IC with strategic oversight