Language Services Representative (Account Manager, Language Services)
Core
Account management for language services, serving as the primary client contact to gather requirements, triage projects, and manage relationships for translation and localization work.
Role type
Account Manager (Language Services)
Builds
Translation and localization project deliverables for global clients
Domain
Life Sciences / Clinical Research / Localization
Deliverable
client delivery
Required skills
account management, client relationship management, requirement gathering, project triage, cost estimation, workflow improvement, issue troubleshooting, budget guideline setting
Preferred skills
localization industry experience, multi-tasking, time management, organization
Technologies
MS Office suite
Responsibilities
Maintain relationships with internal and external clients; gather and analyze complex client requirements; collaborate with production teams to assess scope and produce cost estimates; triage client requests and perform handovers; advise clients on translation best practices and budget guidelines; troubleshoot project issues; identify workflow improvements; collect customer satisfaction data.
Seniority
Mid-level, hands-on IC
