Specialist, Customer Care Billing
Core
Process customer billing and invoicing operations, ensuring accurate and timely invoice issuance and submission while resolving discrepancies.
Role type
Specialist, Customer Care Billing
Builds
Customer invoices, credit memos, and adjustments
Domain
Life Sciences / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Invoice processing, data validation, reconciliation, contract setup tracking, exception management, reporting, data analysis, Excel proficiency, accounting concepts
Preferred skills
Oracle ERP, FileMaker
Responsibilities
Process billing from initiation to submission, validate billing data, resolve invoice discrepancies, collaborate on query resolution, support reporting and reconciliations, assist in system error resolution, train new team members, handle documentation, support monthly invoicing cycles, propose process improvements
Seniority
Mid-level, hands-on IC
