Principal Analyst, Dispute Resolution Services Training
Core
Designing, developing, and delivering training modules and on-the-job training for Dispute Resolution Services (DRS) staff to ensure consistent quality and regulatory compliance.
Role type
Senior instructional designer and training facilitator
Builds
Customized training programs, onboarding curricula, and just-in-time training materials for DRS staff
Domain
Financial regulation (FINRA/SEC) and Dispute Resolution Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, on-the-job training facilitation, risk prioritization, critical thinking, analytical skills, complex material simplification, time management, problem solving
Preferred skills
Law degree, alternative dispute resolution experience, FINRA arbitration case management, knowledge of FINRA/SEC rules and DRS Procedures Manual, expungement and suspension procedures expertise, Federal Arbitration Act knowledge
Technologies
MATRICS, DR Portal
Responsibilities
Create and maintain training modules for DRS regional job categories; conduct on-the-job training for new and existing staff; identify and prioritize risk to inform training content; collaborate with Quality Control leadership to design program content; prepare and conduct independent training on critical technical needs; integrate FINRA-wide new hire training with DRS-specific onboarding
Seniority
Senior, hands-on IC