Investigations Officer
Core
End-to-end investigation and resolution of client and internal general ledger adjustments resulting from image capture processing to minimize financial loss.
Role type
Operational investigations officer (financial services)
Builds
Accurate financial records and compliant clearing/settlement processes for other Financial Institutions
Domain
Banking / Payments / Financial Operations
Required skills
Investigative skills, Knowledge of Payments Canada rules, Analytical thinking, Risk management, Financial transaction analysis, Root cause analysis, Process improvement, SLA adherence
Preferred skills
Experience in dynamic operational environments, Collaborative teamwork, Adaptability to organizational change
Technologies
Service Platform, Internal accounts and records systems
Responsibilities
Review transactions, reports, and documents for compliance; Investigate root cause of adjustments and identify resolving actions; Ensure timely processing of items for clearing and settlement; Maintain accurate records ensuring data integrity; Identify and escalate repeated errors; Recommend solutions to recurring errors and service gaps; Build ownership of client situations at first point of contact.