Bilingual Fraud Advisor Advice Centre
Core
Bilingual Fraud Advisor providing real-time advice and fraud protection to RBC clients via phone and email.
Role type
Senior IC fraud advisor (customer support)
Builds
Fraud prevention solutions and secure client interactions
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Fraud detection, Risk analysis, Problem resolution, Bilingual communication (English/French), Compliance adherence
Preferred skills
Contact center experience, Team collaboration, Metrics-based performance
Technologies
Phone systems, Email platforms, Fraud detection tools
Responsibilities
Engage clients to protect against fraud, Educate clients on security needs, Resolve issues at first point of contact, Manage risks via compliance routines, Support team results
Seniority
Individual Contributor
