Senior Manager, Process Transformation & Large Program Management
Core
Lead governance and oversight of large, multi-year process transformation programs supporting Cash, Cheques, and Payments operations.
Role type
Senior Manager, Process Transformation & Large Program Management
Builds
Enterprise-wide transformation benefits for Cash, Cheques, and Payments Operations Centres
Domain
Banking Operations / Process Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end process design and re-engineering, Stakeholder management at senior levels, Risk remediation and controls frameworks, Data analysis for business case development, Lean Six Sigma (LSS) and BPM methodologies, Workflow management tools (Lucid, Visio, Jira), Intelligent automation and AI/ML integration
Preferred skills
Banking operations experience, Project management accreditations (PMP, CAPM), Process management accreditations (LSS Green Belt, CBAP), Cash/Cheques/Payments processing depth
Technologies
Lucid, Visio, Confluence, Jira, Kanban, RPA, AI/ML-driven process improvement tools
Responsibilities
Define scope, priorities, timelines, and solution design for transformation programs; Conduct cross-functional data analysis to identify optimization opportunities; Design controls and decision frameworks to mitigate operational and financial risk; Build relationships across Operations, Technology, and Risk teams to ensure on-time, on-budget delivery
Seniority
Senior Manager, strategic vision with hands-on operational expertise