Lead Application Support Specialist - GFT HALIFAX
Core
Lead senior technical escalation and root-cause analysis for enterprise fraud detection systems processing millions of live transactions daily.
Role type
Lead Senior Application Support Analyst (Financial Services)
Builds
Stability and resilience of production fraud platforms
Domain
Financial Services / Fraud Detection / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL Server tuning, Hadoop/Hive, Azure, Cloudera, OpenShift, Java, Enterprise job schedulers (Autosys, Stonebranch, Airflow, Zeke), ServiceNow, Incident management, Root-cause analysis, Mentoring
Preferred skills
Elasticsearch, Kafka, IBM MQ, Observability tools (Dynatrace, Splunk, PagerDuty, Moogsoft, Zabbix)
Technologies
SQL Server, Hadoop, Hive, Azure, Cloudera, OpenShift, Java, Autosys, Stonebranch, Airflow, Zeke, ServiceNow, Elasticsearch, Kafka, IBM MQ, Dynatrace, Splunk, PagerDuty, Moogsoft, Zabbix
Responsibilities
Lead live troubleshooting and root-cause analysis for P1/P2 incidents, Monitor transaction pipelines and alerting systems, Act as senior escalation point during major incidents, Perform daily health checks across messaging, integration, and data layers, Mentor junior analysts on troubleshooting methodology, Enforce change management and production governance processes, Prepare incident summaries and RCAs for stakeholders
Seniority
Senior, hands-on IC with leadership responsibilities
