Head of Digital Service Strategy
Core
Define and drive service strategy to optimize workflow efficiency and process effectiveness across RBC's business units, bridging capability gaps between advisor needs and client experience.
Role type
Senior IC Head of Digital Service Strategy
Builds
Integrated technology and process solutions for end-to-end workflows
Domain
Wealth Management / Digital Transformation
Required skills
Wealth management domain expertise, cross-functional initiative leadership, stakeholder influence without authority, workflow diagnosis and redesign, strategic roadmap execution, client and advisor perspective alignment
Preferred skills
Branch/advisor-based wealth management operating model experience, familiarity with wealth management platforms, matrixed regulated environment navigation, bias for practical action
Technologies
Agile Methodology, Software Product Management, Business Case Design, Process Management
Responsibilities
Define service strategy for work flow between branches, clients, and home office; Map and redesign organizational workflows to eliminate friction; Partner across business, technology, data, and operations teams; Translate long-term digital service vision into execution roadmaps; Influence senior stakeholders to drive alignment; Ground decisions in advisor and client service outcomes
Seniority
Senior, hands-on IC
