Senior Analyst, Fraud Recovery
Core
Lead a team of Fraud Agents to minimize fraud losses and ensure team effectiveness within Personal & Commercial Banking Operations.
Role type
Senior IC fraud recovery team lead
Builds
Fraud management operations and client issue resolution
Domain
Banking / Fraud Risk Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People management, fraud scheme analysis, coaching, operational risk management, workforce planning, change management
Preferred skills
Credit card chargeback experience, core systems knowledge (TSYS, Visa Resolve, MC Connect), chargeback rules, Visa/Mastercard network rules, scorecard/benchmarking experience
Technologies
TSYS, Visa Resolve, MC Connect
Responsibilities
Lead and coach a team of Fraud Agents, manage operational risk and escalations, plan workforce and cross-training, drive continuous improvement in fraud processes, ensure alignment with business objectives and client experience
Seniority
Senior, hands-on IC with people management