Director, AI Product Community & Adoption
Core
Drive end-user engagement, behavioral adoption, and community growth for RBC's internal agentic AI platform to embed it in enterprise workflows.
Role type
Director, AI Product Community & Adoption
Builds
Internal user community, engagement programs (hackathons, showcases), enablement resources, and feedback loops to the product roadmap.
Domain
Banking / Enterprise AI Adoption
Deliverable
product features
Required skills
Enterprise-scale technology adoption, champion/ambassador program design, structured user research (interviews, usability testing), change management strategy, product communications, AI agent fluency, banking end-user understanding
Preferred skills
ADKAR or Kotter frameworks, video production, hackathon management, community platform analytics
Technologies
Slack, Teams, Viva Engage
Responsibilities
Recruit and sustain a network of AI champions; set strategy and deliver organization-wide engagement events; own onboarding, training, and product knowledge base; craft release notes and internal messaging; lead behavioral adoption and resistance mitigation; conduct user research to inform product insights; track community health metrics.
Seniority
Director, hands-on IC with strategy & mentorship
