Technicien(ne) à la planification des effectifs
Hybrid
Core
Support the PDE (Planning des Effectifs) advisor in scheduling, process improvement, and call center monitoring to optimize workforce allocation.
Role type
Staffing Planner / Workforce Scheduler
Builds
Staffing schedules, process documentation, meeting logistics
Domain
Insurance / Call Center Operations
Required skills
Scheduling tools (CRC), MS Office, Call center operations knowledge, Process improvement, Prioritization, Communication
Preferred skills
Call center operations experience
Technologies
CRC, MS Office
Responsibilities
Enter vacation/absence data into scheduling tools, Assist in developing and revising processes, Monitor call center lines to optimize schedules, Plan meetings and training sessions, Create calendar invitations
Seniority
Mid-level, hands-on IC
