Technical Support
Core
Provide remote technical support and troubleshooting for CNC plasma systems and metal fabrication machinery, including diagnosing electrical, mechanical, and software issues.
Role type
Technical Support Engineer (Manufacturing Equipment)
Builds
Metal fabrication machinery (CNC machines, laser cutters, welding systems, presses)
Domain
Manufacturing / Industrial Automation
Deliverable
client delivery
Required skills
troubleshooting mechanical and electrical systems, using multimeters and hand tools, reading schematics, diagnosing remote issues, basic computer skills, ERP/CRM usage
Preferred skills
CNC equipment knowledge, fabrication or machining interest, CAD/CAM software familiarity
Technologies
CNC plasma systems, multimeters, hand tools, ERP, CRM, CAD/CAM
Responsibilities
Troubleshoot and resolve electrical, mechanical, and software issues on CNC plasma systems; Guide new users through equipment setup, calibration, and best practices; Record support cases and manage parts and warranty orders; Occasionally travel to customer sites for instruction, diagnostics, or repairs
Seniority
Mid-level, hands-on IC
