Quality Assurance Manager (Service Review Unit), Vice President
Core
Lead enterprise-scalable Quality strategy, governance, and risk mitigation for high-volume transaction processing across Morgan Stanley and E*TRADE channels.
Role type
Senior IC Quality Assurance Manager (VP level)
Builds
Scalable quality sampling/oversight framework, risk-based sampling models, and AI-enabled process efficiency solutions.
Domain
Financial services (brokerage, money movement, account management) + Quality Assurance / Risk Controls
Deliverable
production ML models
Required skills
Quality program leadership, risk-based sampling, macro analytics, closed-loop remediation, stakeholder influence, team leadership across multiple sites, regulatory compliance (SEC/FINRA), AI tool adoption
Preferred skills
Scaling standardized sampling methodology, AI/automation delivery, risk/compliance experience
Technologies
AI@MS, OpenAI, Tableau, Power BI, SQL, Python, SAS, Microsoft Office Suite
Responsibilities
Define and execute enterprise-scalable Quality strategy; oversee daily quality oversight and trend analytics; drive closed-loop quality improvement and coaching; lead distributed teams and build high-performance culture; manage large-scale cross-functional projects and AI-enabled efficiency initiatives; communicate quality trends and risks to executive stakeholders
Seniority
Senior, hands-on IC with strategic leadership scope