IT Technician, Level II/III
Core
Install, configure, maintain, and troubleshoot PCs, servers, networks, and surveillance systems for business clients. (via careerplan.io/jobs/PC-Quest-Inc-IT-Technician-Level-IIIII-it-technician-level-iiiii-at-pc-quest-inc)
Role type
Level II/III IT Technician (Managed Services)
Builds
Workstation, server, email, and application migrations; network and surveillance system deployments
Domain
IT Services / Network Security / Cloud Infrastructure
Required skills
PC and server installation and troubleshooting, wired and wireless network configuration, VLAN setup, surveillance system installation, SSL certificate configuration, cloud backup setup, security best practices advisory, ticket management, escalation procedures
Preferred skills
CompTIA Network+, CompTIA Security+, associate or bachelor's degree, industry experience
Technologies
Cloud Firewall, Network Security, DevOps
Responsibilities
Install and configure encrypted cloud backups and SSL certificates, coordinate with Security Team on phishing-test follow-up and vulnerability remediation, advise clients on system and network security best practices, respond to client issues within assigned tier scope and escalate beyond that scope, maintain complete tickets and client documentation