Manager, Underwriting Support
Core
Lead a growing India-based mortgage operations team to deliver accurate, timely, and scalable support across the underwriting lifecycle for U.S. Underwriters.
Role type
Senior IC manager (mortgage operations)
Builds
Scalable underwriting support workflows and quality controls for Zillow Home Loans
Domain
Mortgage lending / Real Estate Finance
Required skills
People leadership, queue management, quality oversight, performance management, process improvement, escalation handling, SOP maintenance, operational metrics analysis, system proficiency (Encompass/Google Workspace/Microsoft Office), night-shift adaptability
Preferred skills
Leading underwriting-support or quality-control teams, Conventional/FHA/VA loan documentation knowledge, FinTech experience, system migration leadership, Tableau/Highspot familiarity
Technologies
Encompass, Google Workspace, Microsoft Office, Tableau, Highspot
Responsibilities
Lead, coach, and develop a high-performing team of Underwriting Support Specialists; Own daily team operations including queue management and workload allocation; Oversee loan-file reviews and documentation validation; Monitor team performance metrics and implement corrective actions; Serve as first point of escalation for support issues; Partner with cross-functional mortgage teams to resolve file-level issues; Conduct onboarding, training, and readiness assessments; Drive continuous improvement of workflows and tools; Ensure accurate system updates and data confidentiality.
Seniority
Manager, hands-on leadership