Manager, Mortgage Disclosure
Core
Lead a team of Disclosure Analysts to prepare, review, and deliver compliant mortgage loan disclosures for borrowers.
Role type
Manager, Mortgage Operations
Builds
Accurate and timely initial and revised loan disclosures (Loan Estimates, Closing Disclosures) for Zillow's lending process.
Domain
Real Estate / Mortgage Lending
Required skills
Mortgage operations leadership, Encompass system expertise, disclosure workflow knowledge, operational metrics management, cross-functional collaboration, process improvement
Preferred skills
None stated
Technologies
Encompass, document-generation tools, e-signing tools
Responsibilities
Lead, coach, and develop Mortgage Disclosure Analysts; manage daily disclosure operations including queue management and capacity planning; ensure accurate preparation and delivery of disclosures per ZHL procedures; monitor quality, aging, and compliance metrics; provide expert guidance on complex disclosure scenarios; partner with Loan Officers, Underwriting, and Compliance teams; maintain audit readiness and regulatory controls; drive continuous improvement through process redesign and automation.
Seniority
Manager, people leadership