Senior Business Systems Analyst
Core
Provide technical leadership as an individual contributor to resolve complex integration issues and develop documentation/tools for Zillow Rentals' partner systems.
Role type
Senior Business Systems Analyst (Integration Solutions)
Builds
Integration guides, escalation playbooks, AI-assisted diagnostic tools, and operational workflows for partner systems.
Domain
Real Estate Technology / Property Management Integrations
Required skills
XML, JSON, data mapping, feed-based integrations (MITS schema), APIs, REST, webhooks, Postman, API documentation interpretation, technical translation, pattern recognition, cross-team coordination.
Preferred skills
Property technology, multifamily operations, B2B software, property management systems, CRM, internet listing services.
Technologies
XML, JSON, MITS, REST, webhooks, Postman, Zendesk, Slack, Airtable.
Responsibilities
Lead investigation and resolution of complex integration issues; lead partner discovery conversations and recommend integration approaches; partner with Sales on technical discussions with enterprise prospects; develop and improve AI-assisted knowledge and diagnostic tools; create and maintain integration guides and troubleshooting documentation; improve operational tools and workflows; analyze support trends to identify recurring issues and recommend root-cause improvements; define launch support plans and support partner onboarding.
Seniority
Senior, hands-on IC
