Senior Product Manager, Mortgage Experience and Manufacturing
Core
Transform mortgage fulfillment workflows by designing AI-first operational systems, internal tools, and integrations to improve file quality, speed, and predictability in a highly regulated environment.
Role type
Senior Product Manager (Operations & AI)
Builds
Lending experiences, internal operational tools, and integrations connecting Zillow systems with third-party mortgage platforms.
Domain
Real Estate / Mortgage Lending / Regulated Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product strategy for regulated workflows, AI product thinking, operational process redesign, systems design, stakeholder management, data-driven prioritization, integration architecture
Preferred skills
Experience with LOS/POS systems, underwriting/verification workflows, vendor management, AI/ML application in operations
Technologies
LOS, POS, underwriting platforms, verification tools, credit scoring systems, Zillow internal platforms
Responsibilities
Lead AI-first product strategy for mortgage fulfillment and decisioning systems; Redesign complex operational processes to reduce manual effort and improve closing predictability; Build and evolve internal tools for file setup, verification, and production visibility; Define workflow orchestration across people, systems, and handoffs; Partner with Operations, Engineering, Compliance, and vendors to deliver scalable solutions; Drive integrations across third-party platforms and internal systems; Use data to identify bottlenecks and measure business impact.
Seniority
Senior, hands-on IC