Technical Analyst Support
Core
Lead investigation and resolution of high-severity technical incidents while developing and supporting core infrastructure services, integrations, and automation for enterprise customers.
Role type
Senior IC Technical Analyst (Infrastructure & Cloud Support)
Builds
Cloud governance solutions, infrastructure services, integrations, and automation tools
Domain
Cloud infrastructure, enterprise security, access governance
Required skills
Java, cloud technologies, incident investigation, system performance optimization, security practices, automation development, technical documentation, mentoring
Preferred skills
Technical standards definition, architecture design, product roadmap contribution
Technologies
Cloud, Java, Oracle, Security
Responsibilities
Lead investigation and resolution of high-severity technical incidents and escalations; develop, enhance, and support core infrastructure services, integrations, and automation; improve system performance, availability, security, observability, and disaster recovery preparedness; define technical standards, document architecture and support processes, and mentor junior analysts; analyze recurring issues and implement permanent corrective measures; participate in on-call support and incident response; collaborate with customers to understand needs, guide implementation, and translate feedback into product improvements; work with the development organization to shape the service roadmap.