Senior IT Specialist
Core
Senior IT Specialist providing onsite client support, project delivery, and escalation troubleshooting for Microsoft 365, Active Directory, and network infrastructure.
Role type
Senior IT Specialist (Managed Services) (via careerplan.io/jobs/NSN-Management-Senior-IT-Specialist-senior-it-specialist-at-nsn-management)
Builds
Server and workstation deployments, network upgrades, Microsoft 365 migrations, and office moves
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Microsoft 365 administration, Active Directory management, network troubleshooting, project management, customer communication
Preferred skills
MSP experience, IT service desk experience
Technologies
Microsoft 365, Active Directory, Cloud Firewall, SharePoint, Windows, Office 365, DevOps
Responsibilities
Work regularly at client locations to build relationships and serve as a trusted resource. Plan and deliver technical projects including server deployments and network upgrades. Serve as the primary escalation point for the Service Desk team. Troubleshoot and resolve complex desktop, server, and network issues onsite and remotely. Manage Microsoft 365 environments including Exchange, Teams, and security configurations. Document resolutions and processes to support the Service Desk team.