Technical Support Specialist
Core
Conduct site surveys, produce technical quotes, configure network hardware, and troubleshoot complex network issues for VOIP, internet, and security projects.
Role type
Technical Support Specialist (Network Infrastructure)
Builds
VOIP, internet, security camera, access control, and network infrastructure solutions
Domain
Telecommunications and Network Security
Deliverable
product features
Required skills
Network hardware configuration, troubleshooting, root cause analysis, system administration, ticket processing, site surveying
Preferred skills
VOIP expertise, fixed wireless knowledge, access control systems, security camera systems
Technologies
Cisco, Windows Server, SNMP, Cloud-based VOIP
Responsibilities
Conduct site surveys for prospective clients, configure and support network hardware, troubleshoot complex network issues, monitor network equipment via SNMP, process and close technical service requests, participate in on-call rotation
Seniority
Individual Contributor
