Senior Workplace Engineer, Employee Technology Services
Core
Senior escalation engineer for Microsoft 365 and enterprise AI productivity tools, focusing on third-line support, automation, and engineered fixes.
Role type
Senior IC Workplace Engineer (M365 & AI)
Builds
Automation scripts, self-service tools, and permanent engineered fixes for M365 and Copilot issues.
Domain
Enterprise IT, Microsoft 365, AI Productivity Tools (via careerplan.io/jobs/JREQ203664-senior-workplace-engineer-employee-technology-services-at-thomsonreuters)
Required skills
Microsoft 365 administration, Microsoft Copilot, PowerShell scripting, Microsoft Graph API, Endpoint management (Intune), Enterprise identity (Entra ID), Third-line support, Incident root cause analysis, Technical documentation
Preferred skills
AI-related certifications, Identity and Access Administrator certification, Endpoint Administrator certification, AI-enabled self-service delivery
Technologies
Microsoft 365, Microsoft Copilot, PowerShell, Microsoft Graph, Power Platform, Intune, Entra ID
Responsibilities
Act as senior escalation point for complex M365 and Copilot issues; Diagnose and fix identity, licensing, and integration issues; Build automation to remove repetitive work; Design AI-enabled support tools; Partner with endpoint and identity teams; Maintain knowledge articles and runbooks.
Seniority
Senior, hands-on IC
