JREQ201305 Coordenador de Suporte (Fiscal/Contábil)
Core
Manage a technical support team for Thomson Reuters clients, focusing on performance excellence, team development, and process improvement.
Role type
Senior Support Team Coordinator (Finance/Tax)
Builds
Client support services and operational efficiency for Thomson Reuters tax and accounting solutions
Domain
Financial technology / Tax and Accounting
Required skills
Team management, Financial/Tax routine management, Data-driven decision making, Performance metrics analysis, Strategic planning, Continuous improvement methodologies
Preferred skills
Data analysis with Excel/Dashboards, People management methodologies (coaching/mentoring), English fluency, Thomson Reuters Domínio solutions knowledge
Technologies
Excel, Dashboards, Thomson Reuters Domínio
Responsibilities
Manage and develop a technical support team, Achieve team and individual performance targets, Report results to leadership and propose corrective actions, Conduct client meetings, Participate in hiring processes, Collaborate with other departments to improve client experience, Propose process improvements, Ensure business strategy application
Seniority
Senior, hands-on IC