Customer Success Manager (AI & Legal Solutions)
Core
Own outcomes for Singapore legal customers using AI solutions, driving adoption from first value to scaled rollout and building executive-level relationships.
Role type
Senior Customer Success Manager (AI & Legal Solutions)
Builds
AI-powered legal workflows (e.g., CoCounsel) for law firms and in-house legal teams
Domain
Legal technology / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
B2B SaaS Customer Success, onboarding and implementation, stakeholder management, project management, data-driven execution, use case identification, ROI quantification, cross-functional collaboration, product/technical aptitude for AI platforms
Preferred skills
Legal qualification (Law Degree), experience with legal software solutions, knowledge management (KM) or practice innovation experience
Technologies
CoCounsel, AI platforms
Responsibilities
Lead end-to-end onboarding and implementation; drive ongoing adoption by embedding AI into legal workflows; identify and scale new use cases; quantify and communicate ROI; capture and communicate voice of the customer; support Proofs of Concept and trials; monitor product usage and sentiment to protect retention; partner with Sales to progress expansions; translate customer insights into actionable feedback for Product and GTM teams
Seniority
Senior, hands-on IC