Manager, Technical Engineering & Support
Core
Lead ETS Operations in Mexico, providing Level 2 operational support for Microsoft 365 to TR employees and staff, resolving complex issues and driving platform performance.
Role type
Manager, Technical Engineering & Support (Team Lead)
Builds
End-to-end M365 operations, security, compliance, and governance solutions for enterprise users
Domain
Enterprise IT / Microsoft 365 / Legal & Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 Enterprise suite expertise, Azure ecosystem integration, security and compliance governance, team leadership, strategic planning, technical documentation, complex problem solving, stakeholder management
Preferred skills
AI-driven tool implementation, global environment experience, data flow modeling, employee experience design
Technologies
Microsoft 365 (Exchange Online, SharePoint Online, Teams, Security & Compliance Center, OneDrive, Yammer, Stream), Azure
Responsibilities
Provide end-to-end technical support for M365 operations including strategic planning and ticket resolution; Support system administration and operations across M365 services; Collaborate with internal and outsourced teams to deliver end-user needs; Research, design, and evaluate M365 solutions to improve productivity; Participate in security, compliance, and reliability initiatives; Engage with stakeholders in lifecycle management and continuous improvement
Seniority
Manager, hands-on IC with team leadership
