VP, AML Control – Customer Engagement Team Lead
Core
Lead customer outreach and information-gathering activities to support Anti-Money Laundering (AML) reviews and risk assessments for the bank's customer base.
Role type
Senior IC AML Control Team Lead
Builds
Accurate, complete customer information packages for AML case completion
Domain
Banking / Financial Services / AML / KYC
Required skills
AML/KYC/CDD/EDD expertise, team leadership, stakeholder management, SLA monitoring, regulatory compliance knowledge, documentation control, problem-solving
Preferred skills
MAS AML/CFT regulatory expectations knowledge, process improvement, coaching capabilities
Technologies
N/A
Responsibilities
Lead end-to-end customer outreach and RFI follow-ups for AML reviews; Monitor SLA performance and turnaround times for information requests; Coach and guide team members to ensure high-quality documentation and audit readiness; Coordinate with Relationship Managers and AML Operations to resolve information gaps; Identify and escalate non-responsive customers or incomplete data to prevent case delays.
Seniority
Senior, hands-on IC with team leadership