Operations Support Manager - Pathology & Immunology
Core
Leads the Clinical Support Office staffed by Customer Service Representatives and Clinical Support Specialists to manage pre-analytic workflows, secondary pathology consultations, and referrals for the Department of Pathology & Immunology.
Role type
Operations Support Manager
Builds
Pre-analytic workflows, secondary pathology consultation processes, and clinical laboratory referral systems
Domain
Healthcare / Clinical Laboratory Operations
Required skills
Staff management, workflow optimization, budget oversight, data integrity management, scheduling, hiring and onboarding
Preferred skills
Strategic operational perspective, process improvement, quality assurance, technology implementation, patient and provider experience enhancement
Responsibilities
Oversees strategies and execution of operations, programs, and events; Develops standards and training of assigned staff; Manages and provides direction and oversight to assigned staff; Forecasts staffing needs and establishes staff schedule; Hires, on-boards, establishes goals and conducts annual evaluations; Analyzes effectiveness of operations, programs, events, etc.; Serves as responsible for data integrity; Oversees assigned budget; Ensures facility, utilities, equipment and furnishing are properly maintained and in working order
Seniority
Mid-level Manager
