Technician, Customer and Network Facing
Core
Universal technician responsible for field installation, service work, troubleshooting, repair, and maintenance of cable television, internet, and telephony systems for residential and business clients.
Role type
Field technician (HFC/FTTH networks)
Builds
Internet, TV, and Voice services for end-users
Domain
Cable and broadband telecommunications
Deliverable
physical/clinical work
Required skills
HFC and FTTH network maintenance, coax and fiber component installation, network testing (TDR, OTDR, signal level meters), RF/AC/DC troubleshooting, vehicle operation, customer interaction
Preferred skills
None stated
Technologies
HFC, FTTH, TDR, OTDR, signal level meters, volt-ohm meters, leakage detectors
Responsibilities
Install, maintain, disconnect, and troubleshoot television, high-speed internet, and telephony systems; Perform preventative maintenance and repair of HFC and FTTH networks; Read and interpret system/network design maps; Install and replace HFC physical plant network components; Identify and repair upstream and downstream ingress; Complete end-of-line network testing; Restore system service outages; Maintain tools and equipment inventory; Drive a company vehicle between sites; Communicate with dispatch and customers; Comply with all safety procedures
Seniority
Individual Contributor