VP, Process Management Specialist, Channel
Core
Drive operational excellence across the C&D branch network by providing process governance, advisory support, policy implementation, and continuous improvement initiatives.
Role type
VP, Process Management Specialist, Channel
Builds
Efficient, compliant, customer-centric branch operations aligned with the Bank's risk management framework
Domain
Banking / Branch Operations
Required skills
Process governance, Policy implementation, Continuous improvement, Root cause analysis, Stakeholder engagement, Regulatory compliance, Process mapping, Workflow design, Change management, Operational risk management
Preferred skills
Process improvement, Change management, Operational transformation, Analytical problem-solving, Audit and compliance frameworks
Technologies
None stated
Responsibilities
Serve as primary liaison and advisor to branches on operational processes and policy implementation; Drive continuous improvement initiatives to enhance efficiency and controls; Review and streamline operational processes to address risks and inefficiencies; Provide guidance on operational queries and escalations; Support implementation of new products and regulatory requirements; Collaborate with business units, compliance, risk, and technology teams; Monitor operational performance indicators and audit observations; Conduct root cause analysis on operational incidents; Develop and maintain operational procedures and process flows; Facilitate branch training and knowledge-sharing sessions; Support governance activities including policy reviews and risk assessments.
Seniority
VP, Strategy & Mentorship