Manager, GenAI L3 Support Engineer, Group Technology & Ops
Core
Own L3 incident response and reliability engineering for production GenAI use cases, focusing on debugging, root cause analysis, and pipeline hardening.
Role type
Senior L3 Support Engineer (GenAI/SRE)
Builds
Production GenAI pipelines, RAG systems, and safety guardrails for enterprise customers
Domain
Financial Services / Generative AI
Deliverable
production ML models
Required skills
Python, LangChain, Elasticsearch, Redis, Guardrails AI, Jenkins, OpenTelemetry, Prometheus, Grafana, Git, Kubernetes/OpenShift
Preferred skills
vLLM, NVIDIA Enterprise AI, LLM serving stacks (via careerplan.io/jobs/JR97155-1-manager-genai-l3-support-engineer-group-technology-ops-at-uobgroup)
Responsibilities
Triage and resolve complex production incidents; implement hotfixes and safe changes; tune RAG quality and retrieval parameters; maintain runbooks and playbooks; drive observability and SLO management; lead blameless post-incident reviews; coordinate with infra teams on GPU and model serving issues.
Seniority
Senior, hands-on IC
