Technician, Customer and Network Facing
Core
Field technician responsible for installing, maintaining, and troubleshooting cable TV, internet, and telephony systems for residential and business clients.
Role type
Field Network Technician
Builds
Internet, TV, and Voice services over Hybrid Fiber Coax (HFC) and Fiber to the Home (FTTH) networks
Domain
Cable/ISP infrastructure and physical network maintenance
Deliverable
physical/clinical work
Required skills
HFC/FTTH network installation and repair, RF/AC/DC troubleshooting, network testing with OTDR/TDR/meters, vehicle operation and maintenance, customer service, safety compliance
Preferred skills
None stated
Technologies
HFC, FTTH, OTDR, TDR, signal level meters, WFX, Stratusync, iGlass
Responsibilities
Install and replace HFC physical plant components; perform preventative maintenance and repair on HFC/FTTH networks; troubleshoot and restore system service outages; test network components using specialized equipment; interact with customers to resolve service issues and promote services; maintain tools, vehicles, and equipment inventory; complete work orders and track productivity via company applications.
Seniority
Individual Contributor