Patient Relations and Enrollment Liaison
Core
Patient engagement and retention liaison for Senior/Medicare populations, managing telephonic campaigns, in-person welcomes, and care coordination to support health plan transitions.
Role type
Patient Relations and Retention Liaison
Builds
Patient engagement touchpoints and care coordination for AltaMed Plus program
Domain
Healthcare / Medicare / Senior Services
Deliverable
client delivery
Required skills
Health plan benefits knowledge, patient experience management, care coordination, opt-in process management, CRM usage, EPIC system usage, bilingual communication, time management
Preferred skills
Experience with ethnically diverse populations, outcomes reporting, presentation skills
Technologies
CRM, EPIC
Responsibilities
Conduct telephonic outbound campaigns to discuss AltaMed benefits, welcome patients at clinics and facilitate team introductions, monitor provider referral work queues, follow up on opt-in processes, resolve patient concerns and advocate for service recovery
Seniority
Mid-level, hands-on IC