Associate Officer (Diploma Holder only), Account Maintenance Group, COC
Core
Conduct callback verification and customer authentication for account maintenance requests, ensuring compliance with bank policies and regulatory requirements.
Role type
Associate Officer (Account Maintenance)
Builds
Verified account maintenance transactions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Callback verification, Customer authentication, Document review, Discrepancy identification, Risk management, Compliance controls, Exception escalation, Stakeholder collaboration
Preferred skills
Mandarin proficiency
Technologies
None stated
Responsibilities
Conduct callback verification, Perform customer authentication, Review supporting documents, Identify discrepancies, Manage risk and compliance controls, Escalate exceptions, Collaborate with internal stakeholders
Seniority
Associate