Manager, Integrated Operations Command Centre, Corporate Real Estate Services
Core
Plan and manage Integrated Operations Command Centre (IOCC) operations, overseeing real-time monitoring of building infrastructure, safety, security, and emergency preparedness systems.
Role type
Manager, Integrated Operations Command Centre
Builds
Operational continuity and safety for corporate real estate facilities
Domain
Corporate Real Estate / Facilities Management / Building Services
Deliverable
infrastructure
Required skills
Leadership and team management, Incident response and coordination, SOP administration, Performance analytics, Stakeholder coordination, Regulatory compliance
Preferred skills
Facility Management certification (IFMA), Green Mark certification, Fire Safety Manager certification, Security Supervisor license, Incident and Emergency Response training
Technologies
IOCC platform, Building Management Systems (BMS), security systems
Responsibilities
Plan and manage Command Center operations and personnel deployment, Manage and supervise duty teams during each shift, Oversee real-time monitoring of building infrastructure, safety, security, and emergency preparedness systems, Lead and coach command center personnel in incident management, Administer and ensure adherence to standard operating procedures, Coordinate with internal stakeholders for issue resolution, Perform weekly performance reviews and analytics, Conduct regular training and upskilling of command center staff, Assume the role of Site Incident Commander for major incidents, Ensure compliance with regulatory, security, and safety requirements
Seniority
Manager, hands-on leadership