Card Portfolio Product Analyst (Outsourcing)
Core
Analyze and manage the performance of credit and debit card portfolios, specifically overseeing outsourced components like production, loyalty programs, and customer service support.
Role type
Product Analyst (Card Portfolio)
Builds
Credit and debit card products and related outsourced services
Domain
Banking / Financial Services / Card Payments
Deliverable
product features
Required skills
Data analysis, SQL, Excel, BI tools, SLA management, market research, regulatory compliance
Preferred skills
Vendor management, Vietnamese language proficiency, local market knowledge
Technologies
Excel, SQL, BI tools, PowerPoint
Responsibilities
Monitor card portfolio metrics (acquisition, activation, usage, retention, profitability), review outsourced vendor performance against SLAs, prepare performance reports and presentations, collaborate on new product launches and feature enhancements, support product lifecycle activities, ensure regulatory compliance.
Seniority
Mid-level, hands-on IC
