Customer Advocate
Core
First point of contact for customers, managing administrative processes, scheduling, work orders, invoicing, and resolving service issues via phone, email, and in-person interactions.
Role type
Customer Advocate (Administrative & Frontline Support)
Builds
Customer service experience and operational efficiency for an auto glass service company
Domain
Automotive / Auto Glass Repair
Deliverable
dashboards & analysis
Required skills
Customer service, administrative process management, scheduling, work order management, invoicing, insurance verification, multi-channel communication (phone/email/fax), problem-solving
Preferred skills
None stated
Technologies
None stated
Responsibilities
Welcome in-shop customers and resolve concerns; manage incoming calls, emails, and faxes for service issues and scheduling; confirm and complete work order information including insurance verification; process administrative tasks like invoices and credit memos; review orders from national contact center and manage dealer part orders
Seniority
Entry-level to Mid-level