Customer Advocate
Core
Frontline customer service and administrative operations for an auto glass company, managing in-shop interactions, scheduling, work orders, and invoicing.
Role type
Customer Advocate (Frontline Operations)
Builds
Customer service experience and operational efficiency for auto glass repair services
Domain
Automotive / Auto Glass Repair
Deliverable
product features
Required skills
Customer service, telephone operations, administrative processes, work order management, invoicing, insurance verification, multi-tasking
Preferred skills
None stated
Technologies
None stated
Responsibilities
Welcome in-shop customers and resolve concerns, manage incoming calls and emails for service issues and scheduling, confirm and complete work order information, process invoices and credit memos, review orders from national contact center, manage dealer part orders
Seniority
Entry-level to Junior