Pharmacy Intake Technician
Core
Handle inbound/outbound calls for patients and providers regarding medications, adherence, and prescription barriers; document patient data in pharmacy systems; manage pharmacy helpdesk tickets; and coordinate specialty pharmacy follow-ups.
Role type
Pharmacy Intake Technician (Specialty Pharmacy)
Builds
Patient medication profiles, pharmacy orders, and helpdesk resolution records
Domain
Healthcare / Specialty Pharmacy
Required skills
Data entry, Pharmacy helpdesk support, Patient communication, Specialty pharmacy follow-up, Compliance adherence, MS Office proficiency
Preferred skills
ONCO/ORCA/CPR+ system proficiency, Second language
Responsibilities
Document patient information in e-prescribe and EMR systems, Monitor and respond to pharmacy helpdesk tickets, Follow up on specialty pharmacy orders, Ensure HIPAA compliance and confidentiality, Bridge communication between patients and specialty pharmacies
Seniority
Mid-level, hands-on IC