Sr. Manager, Retail Operations
Core
Lead end-to-end retail operations, customer experience strategy, and store lifecycle management for Coach stores in Korea.
Role type
Senior Manager, Retail Operations
Builds
Operational playbooks, SOPs, digital tools, and scalable store infrastructure for the Korea market.
Domain
Fashion retail operations in Korea
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, process innovation, change management, vendor management, audit & compliance, cross-functional collaboration, project management, analytical thinking
Preferred skills
Global/APAC partnership experience, retail digital transformation expertise
Technologies
Retail operational platforms, digital tools for frontline productivity
Responsibilities
Lead CX strategy and CS Center transformation; design and optimize retail operations processes; manage store infrastructure and vendor ecosystem; oversee store expansion, readiness, and lifecycle; drive audit programs and compliance; coordinate with Global/APAC teams.
Seniority
Senior, hands-on IC with team leadership