Agentic Experience Designer
Core
Design end-to-end agentic experiences where customers and colleagues express intent and interact naturally with intelligent systems across conversation, voice, and interfaces.
Role type
Senior individual contributor agentic experience designer
Builds
Intelligent interaction models, agent behavior patterns, and trust-based experiences for Safelite's service platform
Domain
Auto glass services + Agentic AI
Deliverable
production ML models | product features
Required skills
Agentic interaction design, Design for uncertainty, Agency and trust design, AI-enabled experience optimization, Multimodal design, Systems thinking, Product partnership
Preferred skills
Voice and multimodal interaction design, Accessible conversational design, Understanding of agentic system components (models, context, retrieval, tool use, memory, orchestration, guardrails)
Technologies
Figma, AI-native tools for interaction analysis, Agent evaluation/simulation/observability tools
Responsibilities
Define interaction models for intent expression and agent response; Design escalation paths and human intervention flows; Establish reusable agentic interaction patterns; Use AI tools to analyze customer interactions and optimize agent behavior; Partner with product and engineering to shape product direction
Seniority
Senior, hands-on IC
