Camp Office Lead
Core
Full-time year-round leader of the Camp Office and Guest Services team at an action sports destination, ensuring exceptional service delivery to campers, parents, and staff.
Role type
Front office operations lead
Builds
Guest registration, daily office operations, and guest experience services
Domain
Hospitality / Action sports camp
Deliverable
product features
Required skills
Guest service, team leadership, conflict resolution, registration management, operational oversight, Microsoft Office proficiency
Preferred skills
Supervisory experience, CRM/registration platform experience, seasonal staff management, training experience
Responsibilities
Lead daily operations of the Camp Office and Guest Services team, handle guest escalations and resolve concerns, train and onboard new team members, maintain accurate guest registration records, coordinate camper logistics and communications, partner with cross-functional teams to support guest experience
Seniority
Mid-level, hands-on IC