Camp Office Lead
Core
Full-time year-round leader of the Camp Office and Guest Services team at a world-class action sports destination, ensuring exceptional service delivery to campers, parents, and staff.
Role type
Senior IC Guest Services Team Lead
Builds
Operational excellence in front office functions, guest registration, and hospitality services for a camp and resort.
Domain
Hospitality / Recreation / Action Sports
Deliverable
product features
Required skills
Guest service, team leadership, conflict resolution, registration management, operational oversight, stakeholder communication, Microsoft Office proficiency, background check clearance
Preferred skills
Supervisory experience, CRM/registration platform experience, seasonal staff management, training experience
Responsibilities
Lead daily operations of the Camp Office and Guest Services team, coach and onboard staff, handle guest escalations and resolve conflicts, manage registration records and logistics, coordinate cross-departmental support, maintain service standards and SOPs.
Seniority
Senior, hands-on IC