Housekeeping Coordinator
Core
Oversees quality of cleaning for rental condos and houses, manages independent contractors, and coordinates housekeeping operations for a ski resort.
Role type
Housekeeping Coordinator
Builds
Clean rental units and houses for guests and owners
Domain
Hospitality / Ski Resort
Deliverable
product features
Required skills
Contract management, cleanliness assessment, reporting, unit status tracking, dispatching calls, payroll assistance, damage reporting, guest relations, liaison coordination, scheduling, training, performance review, hiring/termination
Preferred skills
Housekeeping experience, Front Office experience, Lodging Management experience, resort experience, bilingualism
Technologies
ALICE, VI
Responsibilities
Monitor quality and ensure independent contractors meet agreement terms; communicate with contract management to ensure compliance; distribute reports and designate project scope for contractors; assist guests and owners with special requests; maintain relationships with Rental Owner Services and report unit damage; run reports and update unit statuses; utilize ALICE to dispatch calls; file damage reports; act as liaison between guests, Front Desk, Rental Owner Services, Maintenance, and Housekeeping; assist in all areas of Housekeeping & Condo Maintenance; supervise 4 employees including scheduling, salary actions, training, disciplinary actions, performance reviews, and hiring/termination.
Seniority
Mid-level, supervisory IC